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GOOD MORNING GUEST !
10 Mar 2010 time in Italy is 02:21 PM
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We welcome comments and constructive criticism,
if you have any comments please forward them
to info@faenza-faience.com

The following are messages we have actually received
from satisfied users of Faenza faience on-line.

Very nice service! Thank you and best regards,
Robert Kleinberg – Shanghai, China

Everything came safely and looks great. Many thanks!
Roger Shepley - Boston, MA

(…) Thank you thank you thank you!!!! My faience appeared today, beautifully packed, and it's gorgeous. Thank you so much for making my dining experience every day so full of beauty. I really appreciate the e-customer service---after all, there was quite alot of $ at stake here. I always felt as though I could e-mail you and get a response (witness my attempt to complete the order on-line). Thank you again. I am looking forward to passing on my faience to my children because that's how long it's going to last!! Sorry---have to run. My pasta is ready in my new---beautiful---pasta plates. Thanks again, and please use my name as a reference. You're *wonderful*.
Gete Bond – Boulder, CO

(…) Good evening! Thank you so much! Your shipment arrived! Everything is beautiful and in perfect condition. I am very happy and look forward to ordering from you again soon. Your web site is terrific. It is a pleasure to see the artistry and history of Faenza mix with the technology of today. Both are better for it. Again, thank you and all of your colleagues for the the beautiful faïence and the excellent service. All the best,
Elisabeth Bergan - La Jolla CA

(…)The bowl was delivered yesterday after Fedex delayed getting it through customs here. It is beautiful! A happy Christmas season to you,
Robert Kleinberg – Shanghai, China

(…) Thank you very much! I got the bowl today, and it is beautiful. Please send my best regards to Mr. Cimatti.
Marta Gloviczki - Rochester MN

(…) Your beautiful bowl arrived today and it is in perfect condition. I know my new daughter-in-law will be very happy with this special gift. Thank you for all your help. Grazie. Sincerely,
Lucille Micari - Fairport NY

(…) E` arrivato tutta la merce in condizioni perfette. (…) Tutto e` bellissimo. (…) La ringrazio di tutto.
Tanya Bastianich Manuali – New York, NY

(…) Il corriere ha consegnato tutto questo mattina. - tutto ok! Mi complimento ancora con Voi la gestione dei rapporti verso la clientela, e anche per la qualità del materiale. Sicuramente ci sarà un’altra occasione per risentirci. Le porgo i miei migliori saluti.
Donatella Boiocchi – Milano, Italy

(…) la merce è stata consegnata in perfetto stato (…)! La ringrazio ancora infinitamente per aver esaudito le mie richieste. Credo che non mancherà occasione per risentirci. La saluto cordialmente e le invio tanti auguri di buone feste.
Donatella Boiocchi – Milano, Italy

Dear Bianca, The wall plate was received in good condition, on the date expected. It is beautiful. Thank you! Leslie North - Westfield NJ
Gentilissima Sig.a Bianca Maria Canepa, La merce è arrivata in perfette condizione e puntuale il giorno in cui Lei aveva indicato. L'orologio funziona perfettamente ! La ringrazio molto della Sua "sempre" disponibilità e cortesia. Cordialmente. Donatella Boiocchi - Milano (Italy) 11-nov-2002
Bianca - we just got it - its more beautiful than in the photos. We will surely be buying more from you - the service was great and stand gorgeous. Thanks, Jackie Cittone - NY
23/04/2003

Hello, everything arrived just fine. Everything is beautiful. Thank you so much. I will be ordering more in the near future. Ruth Ware - Ponte Vedra Beach - FL (USA) 12/11/2002
Everything arrived in perfect condition. Thank you so very much for the gift of the two small bowls. It was very nice of you to think of me. My family and me want to wish you and your family a very Merry Christmas, and a wonderful New Year. Ciao! Ruth Ware Ponte Vedra Beach - FL (USA) 27/11/2002
Dear Bianca Maria Thank you. Everything arrived safely and quickly. The plates are beautiful, the sizes are a little different than the plates I bought 33 years ago, but I don't think anyone will notice. Thanks again for all you help. Sincerely, J. Salaverry - Bozeman, Montana (USA) 06/12/2002
Dear Ms. Canepa, The plate arrived last night. It is beautiful and it looks perfect next to the one we already have! It is sure to be a welcome surprise Christmas morning. What a world we live in, when I can spy a gift across the sea and summon it, like magic! (Well, thanks to you, anyway.) (..) Thank you so much for all your help and I wish you, too, and all those close to you, a very Happy Christmas and New Year. Very truly yours, Bob Johnson Princeton Jct NJ (USA) 20/12/2002
Ms. Canepa, Thank you for the nice email. My mother received her gift on time, and in perfect condition. She absolutely loved it. We will definitely use your services again. Sincerely, Lynsey Long, Prospect KY (USA) 17/01/2003
Dear Bianca, We have just last night returned from our trip, during which time I had no email access. The dishes were and are absolutely beautiful, and were very popular with our guests. They arrived beautifully wrapped and 100% intact! Once again, many, many thanks for all of your help. I hope to have the excuse to work with you again soon. Kindest regards, Alison Alison Pavia Riverdale, New York (USA) 30/06/2003
dear Bianca, I have recieved the fax and paid the bill. The plates are really nice, still a little green, but not too much. My only problem is that the lid if the soup terrine does not close properly. It wobbles on top of the terrine. Please tell me if this is normal.. Thank you and have a lovely day, Mieke van Santen Aix en Provence (FRANCE) 08/04/2003
Hello Mrs Canepa, Thank you very much. The gift arrived safe and my friend and her husband are overjoyed. They think it is beautiful and they have said it will be a cherished item in their family for many years to come. Thanks to you for the wonderful service and for all the little extras. You have helped me keep a promise to a dear friend. Sincerely,Renee Hunt - London UK - 18/08/03

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